Article 1: Acceptance of the General Conditions

By placing an order on the onex.gg site, you declare that you have read, understood and accepted these general conditions of sale.


Article 2: Contact

For any questions or complaints regarding our products or services, please contact us at [email protected] or by post at the following address: 229 Rue Saint Honoré, 75001, Paris.


Article 3: Modification of prices and products

Product prices and availability are subject to change without notice.


Article 4: Description of the products

A complete description of the products is available on each product page. ONE X WEAR is not responsible for physical deformations caused by the materials of its products. Custom garments are listed in the “Shipping and Returns” section on the product page.

There are three types of items:

– “Guaranteed” items. The mention “Guaranteed” is then displayed on the product page under the “Add to cart” button.

– “Not guaranteed” items. The mention “Not Guaranteed” is then displayed on the product page under the “Add to cart” button.

– Items that have no mention that is displayed on the product page under the “Add to cart” button. They are by default considered “guaranteed” items.

The warranty only applies to items created by a customer as a result of their purchase of the “Design Pro + Warranty” service.


Item 5: Custom Clothing

All custom jerseys purchased on the onex.gg site feature a branded black label on the bottom right of the jersey with the words “WEAR TO START GAME”, a print inside the collar with the size and the ONE X™ logo , and a label with the ONE X™ logo printed on the back of the collar on the visible part. Deletion of these elements may be charged. Customization of items by the customer must not infringe the trademark rights of third parties.

All other custom apparel items have either a ONE X™ branded label or print on the inside of the collar, or an embroidered label on the front of the garment, visible at the bottom, or both.

Le délai de production des vêtements personnalisés sont de 7 à 25 jours ouvrés. Plus amples informations sont disponibles sur la page du service client ONE X. (https://onex.gg/sav/)


Article 6: Returns

6.1 General return, reproduction and refund procedures

ONE X WEAR accepts returns of products in their original condition (unused or worn) within 14 working days of receipt. ONE X WEAR will then decide whether or not a refund is possible. Return costs are the responsibility of the customer. If the returned item does not meet the refund or return conditions, the customer can request a return of the item by paying the associated delivery costs again by contacting [email protected] .

Refunds are made in the form of a credit note on the site https://onex.gg


To make a return, please send us your package to the following address: 229 Rue Saint Honoré, 75001 PARIS. Be sure to put a sheet inside the package explaining the reason for your return as well as your order number. The processing time for a return can vary between 10 to 30 working days.

In some cases, ONE X WEAR may agree to inspect guaranteed and non-guaranteed items remotely, using one or more photos sent by the customer, within 14 days of receipt of the order. In this case, the terms of refund or reproduction are the same as for returns, the terms of which are explained below in sections 6.2 and 6.3.

Once the inspection of the returned item or the item photographed is complete (2 to 10 working days), and the conditions are met, the customer has the choice between:

– A reproduction of the article within the same time as its initial production

– A refund on his means of payment

– A refund to their ONE X™ account (voucher).

In the event that the conditions are not met, ONE X WEAR may, in certain cases, offer as a commercial gesture a reproduction or a voucher to be used exclusively on the ONE X WEAR site.

Refunds are made in the form of a credit note on the site https://onex.gg


6.2 Methods of return of “guaranteed” items

Once we have received the "guaranteed" item, we inspect it to check if it has at least one of the following defects:

  • Personalized name (pseudonym), customizable text, nationality of the printed flag, personalized number or product sizes different from those supplied when ordering
  • Logo or text missing from the visual representation displayed on the product page
  • Major printing error affecting a significant area of the design and rendering the article obsolete and unusable for the team


ONE X WEAR does not accept returns, refunds or reproductions of “guaranteed” items in the following cases:

1. Design of the article

  • Slight color difference
  • Small white dots at the seams
  • Minor difference in logo or design placement

2. Incorrect order

  • Inconsistencies in our size chart with size standards
  • Custom clothing orders with errors in the personalized information (wrong size order, wrong nickname, wrong article…)

3. Delays or lack of delivery

  • Delays caused by our delivery courier
  • Delays caused by extended lead time
  • Order not arriving in time for specific events

4. Quality or description issues

  • Poor quality of printing or embroidery
  • Differences not mentioned in the product description.

Refunds are made in the form of a credit note on the site https://onex.gg


6.3 Conditions for returning "non-guaranteed" items

By purchasing a “not guaranteed” item on the ONE X™ website, you agree that ONE X™ will not be held responsible for any design differences from the images shown on the product page, including design errors such as misplaced or oversized logos, or disappointing colors caused by a poorly prepared file by the team. It is important to note that “non-warranty” items are sold as is without warranty as to appearance or quality.

By purchasing this item, you acknowledge that you accept the risk and that you will not be entitled to a refund or compensation for any problems with the design or quality if the problem does not fall within the conditions for returns of the articles. "not guaranteed".

For the return of an "unwarranted" item to be accepted, it must meet at least one of the following conditions:

  • Non-compliant personalization element: Personalized name (pseudonym), customizable text, nationality of the printed flag, personalized number or size different from those provided when ordering.
  • Difference between the item received and its visual representation, only in the event that ONE X WEAR fully recognizes that it is the author of this difference, that it affects a significant surface of the design and that it renders the item unusable by the customer.


ONE X WEAR does not accept returns, refunds or reproductions of “unwarranted” items in the following cases:

  • Differences between the item received and the visual representation, in the case where the error does not come from ONE X™ but from the seller, therefore from the team that added the design in store.
  • Different type of collar
  • Missing or empty customization element
  • Design received different from design ordered
  • And for the same reasons as “guaranteed” items (section 6.2)


Article 7: Order cancellation

To cancel an order in progress, please email us at [email protected] within 12 hours of placing your order. Please include the order number, order email address and your name.

You can ask to be reimbursed on your ONE X™ wallet by sending an email to [email protected] specifying the order number concerned, the email with which the order was placed and your name. Send this email using the email address used when invoicing your order so that your request is validated.

The cancellation of the order will be done under the following conditions:


Article 7.2: Bespoke Physical Items

Cancellation of an order including bespoke physical products is only possible before the start of the design phase, i.e. when the order status is marked as “in progress” in your customer profile. If the status is “Soon in production 10%” or any other status, it means that we have started working on your order and it will no longer be possible to cancel the order.

Article 7.2: Provision of tailor-made services

Canceling an order containing a design is only possible if no designer has yet started working on it. When this is the case, the order has the status “in progress”. If your order has the status "in progress", this means that it is impossible to request a cancellation. To check the status of your order, please go to your account, in the "My Profile" section.



Article 8: Modification of the order

If you would like to make changes to your order, such as size, personalization, billing and delivery information, please contact us immediately at [email protected] Changes can be made as long as your order status is “in progress”. After 48 hours following the order, only billing and delivery information can be modified. If your order is in delivery, it will no longer be possible to modify the delivery address.


Article 9: Payment

We accept payment via PayPal, credit card and bank transfer. For payments by bank transfer, please contact us at [email protected] We do not store any personal payment information in our databases, as we use trusted third parties such as PayPal and Stripe to handle transactions. If you have any concerns about the privacy of your payment information, please review PayPal's and Stripe's privacy policies.


Article 10: Customs, duties and taxes

International shipments may incur customs, import duties and taxes for the recipient. These fees are generated by local governments and cannot be controlled by ONE X WEAR. Please check with your local customs office for your country's policies. The recipient will be responsible for all additional charges.


Article 11: Shipping

ONE X WEAR will endeavor to deliver your order within 1-10 working days after the end of the period of production and quality control of the items. This time will depend on the shipping option chosen when placing your order.

The delivery times indicated are to be taken into account from the end of the production of the product(s) of the order. They are given as an indication by the carrier. In the event of non-compliance with these deadlines, ONE X cannot be held responsible.

We reserve the right to entrust your order to a carrier different from the one chosen when ordering. In this case, the carrier designated by ONE X WEAR must guarantee delivery as fast or faster than the initial carrier. The customer will be informed by email when his order will be dispatched.


Article 10: Intellectual Property

All elements of the onex.gg site, including texts, photographs, logos, trademarks, illustrations, etc. are protected by French and international intellectual property laws. Reproduction of all or part of this site on any medium whatsoever is prohibited without prior authorization. Users may obtain the information and documents present on the site for personal and private use and may not under any circumstances use them for commercial or professional purposes without the written consent of onex.gg.



Article 11: Liability

  • ONE X WEAR does not guarantee that the website is free from infections such as viruses or Trojan horses (anything which may have a destructive output purpose)
  • ONE X WEAR accepts no responsibility for any physical reaction caused by the clothing.
  • ONE X WEAR endeavors to ensure that all information on the content of this site is up-to-date and accurate, but cannot guarantee that this will be the case. Any errors or outdated information will be corrected as soon as possible.
  • In the event of production delays caused by events beyond our control, our company assumes no liability for consequential damages or lost profits. However, we are committed to communicating proactively with the client to find a satisfactory solution for both parties.
  • ONE X WEAR will not be held responsible for errors in entering the delivery address by the customer.
  • If a product delivered is damaged or does not correspond to the order, the customer must inform ONE X WEAR within 7 days of receipt to assert their right to a replacement or a refund.
  • ONE X WEAR will not be held responsible for additional charges such as customs fees, import duties and taxes.
  • ONE X WEAR's total liability for any claim arising from the use of this site or the sale of products shall not exceed the total amount paid for the product in question.
  • ONE X WEAR assumes no responsibility for damage to customer property during transit.
  • The customer acknowledges that the personalized product cannot be returned or refunded for reasons such as errors in the design or specifications provided by the customer.

Refunds are made in the form of a credit note on the site https://onex.gg

This liability section applies only to the extent permitted by law.



Section 12: Complaints

Every feedback received is taken very seriously and we strive to deal with complaints as quickly and efficiently as possible.

Any complaints regarding an order placed should be emailed to [email protected] and your complaint will be dealt with as quickly and efficiently as possible.

These Terms of Service were last updated on January 01, 2023