Custom production and shipping

Custom production:

• The custom production of your order lasts 7 to 25 working days for Esport clothing (Jerseys, Polyester Hoodies) and 7 to 25 working days for Lifestyle clothing (T-shirts, Cotton Hoodies, etc.)
• You will receive different follow-up emails at each stage of the production of your garment.

Shipping and delivery:

• After production, your order is dispatched by us
• You will then receive two emails, one from Packlink informing you of the follow-up and the other from us notifying you of the delivery.

Errors and Returns

If your order contains a manufacturing, construction or design error.

Polyester clothing:

• Contact us (go down the page) and send the photos of your order + the associated order number.
• We will reproduce and ship the garment again in the event that we find that there is sufficient evidence to establish a real failure on our part.

Cotton clothes:

• Contact us in the same way with the photos of the garment. We will issue a return slip and refund the garments if a valid and obvious error is identified.

Orders

To track the status of your order:

• Check your emails. We send an email each time there is a change in status in the preparation of your order
• Log in to your account and go to “Orders” to access the tracking of your order.

To cancel or modify an order:

• If the order is at the custom design stage (usually 24 hours after your order), it will not be exchangeable, refundable or modifiable.
• If the order is in the "in progress" stage, contact us by email, on Twitter or on Discord as soon as possible to cancel your order. Changes are not possible.